Contact Us

At Furlova, we are committed to providing exceptional customer service and support for all your pet supply needs. Whether you have questions about our products, need assistance placing an order, or need help tracking an existing shipment, our customer support team is here to assist you.

Contact Information

You can reach us using any of the following contact details:

  • Store Name: Furlova


  • Support Email: support@furlova.shop

  • Phone Number: +1 646-653-4291

  • Business Address:

    Furlova,

    88 E Broadway,

    New York, NY 10002,

    United States.

Customer Support Hours

  • Email Support: Available 24/7 at support@furlova.shop. We strive to respond to all email inquiries as promptly as possible.

  • Order Cut-Off Time: 5:00 PM EST (New York Time)

How We Can Help You

Our support team is available to assist you with:

  • Questions about pet products and specifications

  • Order status updates and tracking details

  • Address changes prior to order dispatch

  • Return, refund, or damage claims (including submitting unboxing video verifications)

  • General inquiries regarding our store policies

Get in Touch

For the fastest resolution regarding an existing order, please include your full name, order number, and a detailed explanation of your inquiry when sending an email to support@furlova.shop.