Shipping policy

At Furlova, we strive to deliver your pet supplies quickly, safely, and efficiently. This Shipping Policy outlines our processing timelines, delivery estimates, shipping costs, and general shipping terms for all orders placed through our website, https://www.furlova.shop/.

1. Shipping Destinations

We ship exclusively to addresses within the United States. We do not offer international shipping at this time.

2. Shipping Costs & Rates

  • Standard Shipping: FREE on all orders across the United States.

  • There are no hidden handling fees or unexpected costs at checkout.

3. Order Processing & Cut-Off Time

  • Order Cut-Off Time: 5:00 PM (EST / New York Time).

  • Orders placed before 5:00 PM (NY) will begin processing the same business day. Orders placed after 5:00 PM (NY) or on weekends/holidays will begin processing on the following business day.

  • Order Processing Time: 1 to 3 business days (Monday through Friday, excluding public holidays).

During processing, we verify order details, pack your items securely, and hand your parcel over to our shipping carriers.

4. Delivery Timelines & Estimates

Once your order has been processed and handed to the shipping carrier, estimated transit times are as follows:

  • Delivery Time: 5 to 11 business days (Monday through Friday).

  • Total Estimated Delivery Time: 6 to 14 business days (comprising 1–3 business days processing + 5–11 business days transit).

5. Summary Table

Shipping Aspect Details
Shipping Destination United States Only
Shipping Cost Free Shipping (All Orders)
Order Cut-Off Time 5:00 PM (New York / EST)
Handling / Processing Time 1 - 3 Business Days
Transit / Delivery Time 5 - 11 Business Days

6. Shipping Carriers & Couriers

We partner with reliable carriers to ensure safe and timely delivery of your pet products. Orders are shipped using one of the following services depending on package size, weight, and destination:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other regional logistics providers

7. Order Tracking

Once your shipment has been picked up by the courier, you will receive a shipping confirmation email containing your tracking number and a link to trace your package in real-time. Please allow up to 24–48 hours for tracking information to update on the carrier's network after dispatch.

8. Wrong Address & Delivery Changes

Please review your shipping address carefully before completing your purchase.

  • If you notice an error in your shipping details, contact us immediately at support@furlova.shop.

  • Once an order has entered processing or has been dispatched, we cannot change the delivery address or modify shipping details.

  • Furlova is not responsible for lost packages resulting from incorrect or incomplete addresses provided by the buyer.

9. Damaged, Lost, or Missing Items

If your package arrives damaged or appears to be missing in transit:

  • Inspect your shipment immediately upon arrival.

  • Please note that for claims regarding damaged or defective products, an uncut unboxing video clearly showing the unopened package, shipping label, and product defect is required for verification.

  • Contact our support team promptly at support@furlova.shop with your order number and details so we can assist you with resolution.

10. Contact Us

If you have any questions, concerns, or inquiries regarding our shipping practices or the status of your order, please feel free to reach out to our customer service team:

  • Store Name: Furlova


  • Email: support@furlova.shop

  • Phone: +1 646-653-4291

  • Customer Support Hours: 24/7 (via email)

  • Business Address: 88 E Broadway, New York, NY 10002, United States.