Terms of service

Welcome to Furlova. These Terms of Service ("Terms") govern your access to and use of our website located at https://www.furlova.shop/ (the "Site"), operated by Furlova. Throughout the site, the terms "we", "us", and "our" refer to Furlova.
By visiting our site or purchasing pet supply products from us, you engage in our "Service" and agree to be bound by the following terms and conditions. Please read these Terms carefully before accessing or using our website.

1. Overview & Acceptance of Terms

By accessing or using any part of the site, you agree to comply with and be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our pet products to you.

2. Online Store Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Products and Pricing

  • Product Availability: All products offered on our website are subject to availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction within the United States.

  • Pricing & Currency: All prices displayed on our website are in US Dollars ($ USD). We reserve the right to modify prices, descriptions, or discontinue products at any time without prior notice.

  • Product Descriptions: We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of any color will be completely accurate.

4. Orders and Billing Information

  • Order Acceptance: We reserve the right to refuse or cancel any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • Accurate Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

5. Shipping & Delivery Terms

Our shipping guidelines are as follows:

  • Shipping Destination: We ship exclusively within the United States.

  • Order Processing Time: Orders are processed within 1 to 3 business days.

  • Order Cut-Off Time: Orders placed before 5:00 PM (EST / New York Time) will begin processing the same business day.

  • Delivery Time: Standard estimated delivery takes 5 to 11 business days after processing.

  • Shipping Rates: Standard shipping is Free on all orders.

  • Couriers: Shipments are handled via USPS, UPS, FedEx, DHL, or other reliable domestic carriers.

For more information, please review our store shipping guidelines.

6. Payment Methods

We accept payments in USD ($) using the following methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All transaction processing is completed through secure, encrypted payment gateways.

7. Returns and Refunds

Purchases made on Furlova are subject to our Return and Refund Policy. We offer a 30 business day return window for eligible items, provided they are unused, in original packaging, and meet our return requirements. Customers are responsible for return shipping costs. Please consult our full Return and Refund Policy for detailed steps and conditions.

8. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are strictly prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To violate any international, federal, or state regulations, rules, or laws.

  • To infringe upon or violate our intellectual property rights or the rights of others.

  • To upload or transmit viruses or any other type of malicious code.

  • To collect or track the personal information of others or spam, phish, pharm, or scrape the site.

Violation of any prohibited use may result in immediate termination of your access to our Service.

9. Intellectual Property

All content on this website—including text, graphics, logos, images, icons, and software—is the property of Furlova or its content suppliers and is protected by United States and international copyright laws. Unregistered or unauthorized use of any material on this site is strictly prohibited.

10. Disclaimer of Warranties & Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by law, Furlova, its directors, officers, employees, and agents shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

12. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

13. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us:

  • Store Name: Furlova


  • Email: support@furlova.shop

  • Phone: +1 646-653-4291

  • Customer Support Hours: 24/7 (via email)

  • Business Address: 88 E Broadway, New York, NY 10002, United States.