Privacy policy

At Furlova (accessible from https://www.furlova.shop/), we are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Information We Collect

When you visit or interact with Furlova, we collect certain information about your device, your interaction with our website, and details necessary to process your purchases.

Personal Information You Provide:

  • Order & Contact Details: Full name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment details collected securely via our third-party payment processors (including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal). We do not store full credit card details on our servers.

  • Customer Support Data: Any communications, inquiries, or feedback sent to support@furlova.shop or provided over the phone.

Automatically Collected Information (Device & Usage Data):

  • Device Identification: IP address, browser type, operating system, time zone, and language settings.

  • Browsing Activity: Pages viewed, products searched for, referral sources, link clicks, and interaction duration on our store.

2. Tracking Technologies & Analytics

We use cookies, web beacons, and similar tracking tools to maintain website functionality, improve browsing experience, and analyze site performance.

  • Essential Cookies: Necessary for basic website operations, including maintaining your shopping cart, securing transactions, and fulfilling shipping requests.

  • Google Analytics: We use Google Analytics to understand how visitors navigate our store and interact with our content. This helps us optimize site navigation and product offerings.

  • Meta Pixel: We utilize Meta Pixel to measure the effectiveness of our online advertisements and present relevant products to customers interested in pet supplies.

  • Email Marketing: If you opt-in to receive news, offers, or promotional communications, we collect your email address to send marketing messages. You may unsubscribe at any time using the link in the email footer.

3. How We Use Your Information

We use your personal data strictly for legitimate business purposes, including:

  • Order Fulfillment: Processing transactions, shipping orders within the United States, providing tracking details, and managing returns/refunds.

  • Customer Service: Responding to inquiries, resolving product issues, and offering support via email or phone.

  • Marketing & Communications: Sending store updates, promotional materials, and newsletters (where consent has been provided).

  • Site Improvement: Monitoring store performance, detecting fraud, and improving site functionality.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share your data only with trusted service providers necessary to operate our e-commerce business:

  • Shopify: Our e-commerce platform host that securely powers our online store.

  • Payment Processors: Secure financial gateways processing your order payments.

  • Shipping Carriers: Delivery services (such as USPS, UPS, FedEx, DHL, and other regional carriers) required to transport your purchases to your address.

  • Analytics & Advertising Partners: Google Analytics and Meta, solely to help us analyze traffic and evaluate promotional campaigns.

  • Legal Compliance: We may disclose information if required by applicable US laws, court orders, or government requests to protect our legal rights.

5. Cookies Management

Cookies are small text files stored on your device. You can choose to disable or block cookies through your browser settings. Please note that disabling essential cookies may impact your ability to complete purchases or use certain site features.

6. Data Security & Retention

We implement standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. When you place an order, we retain your order information for our internal record-keeping, accounting, and legal requirements unless you ask us to delete this information.

7. Your Rights (US Residents)

Depending on your state of residence within the United States, you may have the following rights regarding your personal information:

  • Right to Access: Request details about the personal data we hold about you.

  • Right to Correction: Request updates or corrections to incomplete or inaccurate data.

  • Right to Deletion: Request the deletion of your personal information, subject to certain legal obligations.

  • Opt-Out: Unsubscribe from promotional emails at any time using the link provided in any marketing email.

To exercise any of these rights, please contact us at support@furlova.shop.

8. Third-Party Links

Our website may contain links to third-party services or platforms. We are not responsible for the privacy practices or content of external third-party sites. We encourage you to review the privacy statements of any site you visit.

9. Children's Privacy

Our website and pet supply products are intended for adult consumers. We do not knowingly collect or solicit personal information from individuals under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technological standards, or regulatory obligations. Updates will be posted directly to this page with an updated effective date.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team:

  • Store Name: Furlova


  • Email: support@furlova.shop

  • Phone: +1 646-653-4291

  • Support Hours: 24/7 (via email)

  • Business Address: 88 E Broadway, New York, NY 10002, United States